Frequently asked questions

We process payments in your local currency where possible. In some cases, your card may be charged in USD -- when that happens, the conversion is handled by your financial institution.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Shop Pay. Digital gift cards and store credits issued by Broken Rosary can also be applied at checkout.

We process orders quickly to get them to you as soon as possible. If you need to make a change, email orders@brokenrosary.com within 1 hour of placing your order and we'll do our best to accommodate. Once an order has been processed or shipped, we're unable to make changes -- you'll need to send it back as a standard return if eligible.

All orders may be subject to verification to protect our customers and ensure every order is authorized by the cardholder. If your order is placed on hold, we'll reach out right away to keep delays to a minimum.

Please check your spam or promotions folder first. If you still can't find it, reach out to orders@brokenrosary.com with the name and email used at checkout and we'll resend it.

Once you've received your shipping confirmation email, click the tracking link to view delivery status. Tracking can take up to 24 hours to update. Any information about back-ordered or canceled items will be sent in a separate email.

Yes -- you can include a complimentary gift message with your order at checkout. All orders ship with a packing slip, wrapped in our signature Broken Rosary tissue.

Only one promo code can be applied per order. Promotions cannot be combined with other discounts or applied to previous purchases.

Most orders ship within 1-3 business days from our studio. During sale periods, please allow an additional 7-10 business days for processing. Once shipped, you'll receive a tracking number by email. Orders are not processed or shipped on weekends or U.S. holidays.

We offer free standard shipping on U.S. orders over $150. Orders under $150 ship at a flat rate calculated at checkout. Expedited and international rates are calculated based on destination. Expedited orders placed before 12 PM PST will ship the same business day. Shipping fees are nonrefundable.

At this moment, no. We are actively working on launching new countries in the coming weeks and months, please follow us on socials to stay updated as we launch in new regions.

Tracking can sometimes take 24-48 hours to update once your label is created. If there's no movement after 5 business days, please email orders@brokenrosary.com with your order number and we'll look into it.

We hope this doesn't happen to you, but if it does (our apologies in advance) email orders@brokenrosary.com right away with photos and your order number and we'll get it taken care of for you.

Each product page includes a detailed size guide with measurements. We recommend referencing it before ordering. Please also refer to our Sizing Guide page.

Most of our styles run true to size, but fit can vary slightly by silhouette. Check the fit notes on each product page for guidance specific to that piece. All panties have adjustable waistbands that allow 1 size smaller or larger.

Sign up for restock notifications on the product page and we'll email you the moment your size is back in stock.

We recommend hand-washing in cold water with a delicate detergent and laying flat to dry. Avoid bleach, fabric softener, and the dryer to preserve the integrity of the lace, elastic, and trims. Care details specific to each style are listed on the product page and on the tags of each item.

If machine washing is necessary, place pieces inside a mesh delicates bag, use the gentle cycle on cold, and lay flat to dry. Hand washing is always preferred.

Store Bras flat or hanging by the center gore, never folded inside out, as this can damage the cups. Panties can be folded gently and stored in a drawer away from direct sunlight.

Orders may be returned up to 14 days after shipping. Bras and garters are eligible for store credit only. For hygiene reasons, all Panties are final sale. Visit our Returns page for full details and to start a return.

Yes -- you can start a return and then place a new size order with your store credit for U.S. orders through our returns portal if the garment is completely unworn and in the original packaging. If your size is sold out, the item will need to be returned instead and add yourself to the waitlist for your requested size. Due to the sensitive nature of Panties, all sales are final and size exchanges are not eligible.

Returns are processed within 12-14 business days of arriving at our studio. Once processed, refunds are issued as store credit for Bras & Garters deemed returnable by the brands discretion. All Panties are final sale at purchase and not eligible for return.

Items marked final sale include all discounted pieces as well as all Panties regardless of discount. Final sale items cannot be returned for a refund, store credit, or exchanged for a different size, color, or style. Please refer to our sizing guides on each product page before placing your order if you have any questions about sizing, fabric, or fit.

Final sale items are not eligible for return, exchange, or store credit. If sent back, they will not be processed and will be returned to you at your expense.

We hope this doesn't happen to you, but if it does (our apologies in advance) email orders@brokenrosary.com right away with photos and your order number and we'll make it right.

We do not offer price adjustments on items that have been marked down or during sitewide promotions. We apologize for any inconvenience.

Digital gift cards are available for purchase on our website and can be used worldwide. They're delivered by email and include instructions to redeem at checkout.

Gift cards purchased on brokenrosary.com are only valid on our official website.

Gift cards purchased on brokenrosary.com and store credits issued from a return do not expire.

All gift card purchases are final sale and cannot be returned or refunded.

No -- you can check out as a guest. Creating an account makes it easier to track orders, manage your wishlist, and access exclusive perks.

The Club is our community newsletter. Members get early access to new collections, exclusive offers, and 10% off their first order when they sign up.

Click the unsubscribe link at the bottom of any email from us. You can resubscribe at any time through our site.